At lucky5, your privacy is taken seriously. This Privacy Policy explains precisely what personal data we collect, why we collect it, how it is used, and the rights you have over your information as a registered player on Pakistan's premium online gaming platform.
This Privacy Policy ("Policy") is issued by lucky5 ("lucky5," "we," "us," or "our") and governs the collection, use, storage, disclosure, and protection of personal data provided by or collected from users ("you," "Player," or "User") of the lucky5 online casino and sports betting platform accessible at lucky5.pro, including all associated services, mobile interfaces, and communications (collectively, the "Platform").
By registering an account, accessing the Platform, or otherwise interacting with lucky5's services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any aspect of this Policy, you should immediately discontinue use of the Platform and contact our support team to request account closure.
Scope: This Policy applies to all personal data processed in connection with your use of lucky5, regardless of the device or channel through which you access the Platform. It applies to players accessing lucky5 from Pakistan and any other jurisdiction where the Platform is available.
lucky5 collects personal data that is necessary for the lawful operation of the Platform, fulfilment of regulatory obligations, and delivery of a secure, personalised gaming experience. The categories of personal data we collect include:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC / passport number, nationality | Mandatory (KYC) |
| Contact Data | Email address, phone number, residential address, city (e.g. Karachi, Lahore, Islamabad) | Mandatory |
| Financial Data | Payment method identifiers (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK), transaction history, PKR amounts deposited and withdrawn | Mandatory |
| Account Data | Username, encrypted password, account preferences, communication settings, login timestamps | Mandatory |
| Gaming Data | Game history, betting records, wager amounts, session durations, game outcomes, bonus usage | Mandatory |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone | Automatic |
| Usage Data | Pages visited, features used, click patterns, search queries within the Platform, referral source | Automatic |
| Communications Data | Support chat transcripts, email correspondence, live chat logs, complaint records | As applicable |
| Verification Documents | Scanned or photographed government-issued ID, proof of address, proof of payment method | KYC mandatory |
lucky5 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, genetic data, or health information unless specifically required by applicable law or responsible gaming obligations (for example, self-exclusion records).
lucky5 collects your personal data through the following channels and mechanisms:
lucky5 processes your personal data for the following specific purposes:
lucky5 processes personal data on the following legal bases, consistent with internationally recognised data protection standards:
Note on consent withdrawal: Withdrawing consent for marketing communications will not affect the lawfulness of processing carried out prior to withdrawal, nor will it affect processing carried out on other legal bases (such as contractual necessity or legal obligation).
lucky5 does not sell, rent, or trade your personal data to unaffiliated third parties for their own commercial purposes. Your data may be shared only in the following limited and controlled circumstances:
All third parties with whom lucky5 shares personal data are required to process that data in accordance with applicable data protection standards and solely for the purposes for which it was disclosed.
lucky5 retains personal data for as long as is necessary to fulfil the purposes outlined in this Policy, or as required by applicable law and regulatory obligation. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | Duration of account + 5 years post-closure | Regulatory / AML obligation |
| Financial transaction records | 7 years from transaction date | Legal / financial compliance |
| KYC verification documents | 5 years post account closure | Licensing obligation |
| Gaming and betting history | 5 years from record creation | Dispute resolution / compliance |
| Customer support records | 3 years from last interaction | Legitimate interest / legal claims |
| Self-exclusion records | Indefinite (or duration of exclusion + 5 years) | Responsible gaming obligation |
| Marketing preferences | Until consent is withdrawn | Consent |
| Technical / usage logs | Up to 24 months | Security / platform improvement |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.
lucky5 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security measures include:
Your responsibility: While lucky5 takes robust steps to protect your data, you also play a role in account security. Use a strong, unique password for your lucky5 account, do not share your credentials with anyone, and contact us immediately if you suspect unauthorised access to your account.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, lucky5 will notify affected individuals and relevant authorities in accordance with applicable data protection obligations.
lucky5 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session state, analyse usage patterns, and support fraud prevention. The categories of cookies used include:
You may control cookie preferences through your browser settings. Note that disabling certain cookies — particularly strictly necessary ones — may limit your ability to use some features of the Platform. lucky5 does not use third-party advertising cookies or retargeting trackers on the Platform.
lucky5 operates under an international gaming licence, and some of the third-party service providers we use (including KYC providers, payment processors, and game content suppliers) may process personal data in jurisdictions outside Pakistan. Where personal data is transferred internationally, lucky5 takes steps to ensure that appropriate safeguards are in place to protect your data, including:
By using the lucky5 Platform, you acknowledge and consent to the transfer of your personal data to third-party processors and jurisdictions as described in this section, subject to the safeguards outlined above.
lucky5 respects your rights in relation to your personal data. Subject to applicable law and the specific circumstances of your request, you have the following rights:
To exercise any of the above rights, please contact lucky5 customer support using the contact details provided in Section 15. lucky5 will respond to all valid requests within a reasonable timeframe. In some cases, lucky5 may need to verify your identity before processing your request. Certain rights may be limited where their exercise would conflict with lucky5's legal obligations — for example, the obligation to retain financial records for regulatory purposes.
The lucky5 Platform is strictly for individuals aged 21 years and above. lucky5 does not knowingly collect, process, or retain personal data from any individual under the age of 21. Age verification is a mandatory step in the account registration and KYC process.
If lucky5 becomes aware that personal data has been collected from an individual who is under 21, the affected account will be immediately suspended, all associated data will be deleted or quarantined in accordance with applicable law, and any deposited funds will be returned through the original payment method subject to identity confirmation.
Parents and guardians: If you believe a minor in your household has accessed or registered on the lucky5 Platform, please contact our support team immediately at [email protected]. We will investigate and take appropriate action as a matter of priority.
lucky5's responsible gaming programme relies on the processing of certain personal and gaming data to protect vulnerable players. Specifically, lucky5 may use your gaming activity data to:
The processing of gaming behaviour data for responsible gaming purposes is carried out on the basis of our legitimate interest in player welfare and our legal obligation under our international gaming licence. For more detail on the responsible gaming tools available to you, please visit the Responsible Gaming page.
lucky5 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform functionality. When material changes are made, we will post the updated Policy on this page and update the "Last Updated" date at the top of the document. Where changes are significant, we may also notify registered players via their registered email address or through an in-platform notification.
Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this Policy periodically to stay informed of how lucky5 handles your personal data.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a complaint about how lucky5 has handled your personal data, please contact our customer support team using the following details:
lucky5 Customer Support
Available 24/7 — email queries monitored around the clock
Email: [email protected]
Live Chat: Available 9am – 11pm Pakistan Standard Time (PST)
Response time: Privacy-related requests are acknowledged within 48 hours and resolved within 30 days.
lucky5 takes all privacy complaints seriously. If you are not satisfied with our response to your complaint, you may have the right to escalate the matter to the relevant data protection authority or regulatory body in your jurisdiction. lucky5 will cooperate fully with any such authority in the handling of your complaint.
Six core privacy principles that define how lucky5 handles your personal information — transparently and responsibly.
Every data transmission between your device and lucky5's servers is protected by 256-bit SSL/TLS encryption — the same standard used by international banks. Your personal details, payment data, and gaming history are never sent or stored in plain text.
lucky5 does not sell, rent, or trade your personal data to any third party for commercial purposes. Your information is used only to operate your account, process your transactions, and fulfil our legal obligations. Full stop — no exceptions.
We collect only what is genuinely necessary for each specific purpose. If a process can be completed without a particular piece of personal data, we do not ask for it. This approach limits your exposure and reflects our respect for your privacy.
Your lucky5 account gives you direct control over your communication preferences, marketing consent, and responsible gaming limits. You can request access to your data, request corrections, or withdraw consent at any time by contacting our 24/7 support team.
lucky5 processes personal data in accordance with the requirements of its international gaming licence, including strict KYC and AML obligations. All data processing activities are documented, reviewed, and aligned with internationally recognised data protection standards.
Gaming behaviour data is used to protect you, not exploit you. lucky5's responsible gaming monitoring is designed to identify risk early and enable timely intervention. Self-exclusion records are maintained indefinitely to prevent reactivation during active exclusion periods.
Play with confidence knowing your personal data is protected by enterprise-grade security and a transparent privacy framework built for Pakistani players.